Frequently Asked Questions and Answers

Are your products safe for those with allergies?
Do you offer WIFI?
Where do you source your flour from?
What are your hours of operation?
What type of teas do you carry?
Can we place advance orders?
Do you have parking available?
Do you slice bread?
Do you make hot dog or hamburger buns?
What is the best way of storing your bread?
Do you cater?
Can I freeze your products?

 

Are your products safe for those with allergies?

Unfortunately, no. Our bakery environment does contain peanut, tree nut, wheat, sesame, dairy, soy and egg products. Although we do our absolute best at cleaning between batches to avoid cross contamination, we cannot guarantee that a product has not come into contact with allergens. Therefore, our baked goods are not appropriate for those with life-threatening allergies. Our sincere apologies for the inconvenience.

Do you offer WIFI?

Yes we do! Free WIFI is available to our customers who would like to sit and enjoy their treats!

Where do you source your flour from?

Our flours are purchased from the Milanaise Flour Mill in Milan, QC. They source organically grown grains from both Ontario and Quebec, or from western Canada when not available locally.

What are your hours of operation?

Our normal hours of operation are:

Monday: CLOSED

Tuesday: CLOSED

Wednesday: 8:00 am to 5:00 pm

Thursday: 8:00 am to 5:00 pm 

Friday: 8:00 am to 5:00 pm 

Saturday: 8:00 am to 4:00 pm 

Sunday: 9:00 am to 4:00 pm 

Holiday CLOSURES:

Remembrance Day - OPEN from 12pm till close | Canada Day - CLOSED | Christmas Day - CLOSED | Boxing Day - CLOSED| New Years Day - CLOSED
WINTER BREAK 2018: CLOSED from January 1st to 23rd. REOPENING on Jan 24th @ 8am. 

 

What type of teas do you carry?

We carry loose leaf teas from Shanti Tea Co in Ottawa, ON.

Our selection includes:

Orange Pekoe (Assam TGFOP):

  • A medium bodied, rich and malty infusion. A perfect morning cup of tea.
  • Ingredients: Tea (Camelia Sinensis)

Strong Earl Grey:

  • A full strength black tea and bergamot blend, great for london fogs.
  • Ingredients: Tea (Camelia Sinensis), safflower, orange peel, bergamot

Green Tea (Chun Mee):

  • An aromatic and refreshing infusion, light astringency, fruity aftertaste.
  • Ingredients: organic Green Tea (Camelia Sinensis)

Spearmint:

  • A refreshingly mintly herb with a strong, pure and uplifting aroma.
  • Ingredients: organic Spearmint (Mentha spicata)

Lemon Ginger:

  • A perfect blend for the winter months, will warm you right up and get you energized.
  • Ingredients: Tulsi, Lemongrass, Ginger Root

Sita Chai

  • Our most delicious, rich, chocolate-flavored chai.
  • Ingredients: Organic black tea, organic cinnamon, organic cacao nibs, organic cardamom, organic cloves, organic anise, organic rooibos, natural essences
  • Note: Seasonally in the fall, we serve Pumpkin Chai instead

For more information about the teas and source, please visit: www.shantitea.ca

At the moment we only serve tea to drink, and not loose leaf packaged teas for home use. Not yet, anyways! Stay tuned though..

Can we place advance orders?

Although most of our business is "walk in's", you are welcome to reserve items for pick up. If you would like to place an advance order, please place it either in store or via email to blackwalnutbakery@gmail.com

To guarantee an order, it must be placed the day prior by 4pm and must be accompanied by a phone number. Any orders sent after 4pm will not be received in time. You will receive confirmation via email asap letting you know that we've received your order. Exceptionally large orders require 48 hours notice please. 
We request your phone number only because occasionally orders are forgotten and not picked up, in which case, we give you a call in the later afternoon to give you a reminder. :) 
We do not accept orders by telephone message or by social media. Apologies! 
We accept cash, credit (MC/VISA only, NO Amex), or debit.

Please note around the holidays (Thanksgiving, Christmas and Easter), we set a one week ordering deadline ahead of time. We will post these deadlines on the news page to give you ample notice.

Do you have parking available?

Yes, we do have a parking lot large enough to accommodate approximately 10 vehicles. We ask that you please not park on the grass. If overflow parking is needed, you are welcome to park on the street without charge.

If you choose to park across the street at the Mr Gas parking lot, please be forewarned that they only allow a 15 min limit and will tow vehicles after that time.

Parking is for customers only. Overnight and carpool parking is not permitted on our property, and all vehicles parked long-term without permission will be towed at owner's risk and expense.

Do you slice bread?

No, apologies at the moment we do not have an automated bread slicer. We would like to get one in the future though.

Do you make hot dog or hamburger buns?

No, we're sorry we do not make hamburger or hot dog buns.

What is the best way of storing your bread?

Generally larger loaves, and especially sourdough loaves keep better than smaller yeasted loaves.
And a dough that is fermented slowly over 24 hours will further improve the keeping quality of the finished loaf, yeasted or sourdough.
Our larger breads will keep well for 3-5 days stored at room temperature. Ideally, an unglazed ceramic or wooden bread box is best to allow the bread to breathe. Alternatively, you can successfully keep bread stored in a paper bag and then loosely wrap in plastic on your counter.
We would advise against storing bread in your fridge, as it will stale it faster.
You can also freeze our bread successfully wrapped in plastic for up to 3 months. Cut bread will develop freezer burn faster than whole loaves, but you can still freeze sliced bread for a short period of time.

Do you cater?

No, apologies we do not offer catering. We offer mini croissants ($13.75 per dozen) and mini pains au chocolat ($15.00 per dozen) that are perfect for special for events such as baby showers, bridal showers, etc. However we are not able to offer delivery. We require a minimum of 48 hours notice for such orders. Please email blackwalnutbakery@gmail.com with your name, order details, date, and phone number.

Can I freeze your products?

Yes, you can freeze our breads, croissants, and other pastries successfully. With all frozen products, allow to thaw at its own rate; do not microwave or force thawing in your oven, as you may dry it out.
To restore the crust of bread and croissants, crisp in the oven at 400F for 5 min or so. If looking to restore a single slice of bread, simply pop in the toaster.
Muffins and cookies generally do not need to be recrisped.
Thawed pies can be reheated in the oven at 350F for 10-20 min until warm.